Privacy Policy
How Oak Capvern collects, uses and protects your personal information.
1. Introduction
Oak Capvern ("us", "we", "our") is dedicated to safeguarding the privacy of website visitors and customers. This Privacy Policy describes which personal data we gather, the reasons for gathering it, and our practices for managing it during your interaction with our website and offerings.
2. Information We Collect
- Identity data - name, date of birth, government-issued identification for onboarding and KYC/AML compliance.
- Contact data - telephone number, email address, street address.
- Financial data - payment details, transaction history, source-of-funds information.
- Technical data - browser information, IP address, device identifiers, usage tracking and cookies.
3. How We Use Your Data
- To verify identity and comply with regulatory obligations.
- To deliver, support and enhance our service offerings and platform.
- To process payments and detect fraudulent activity.
- To communicate with you regarding your account, updates and support requests.
- To distribute promotional content where you have provided approval (you may unsubscribe at any moment).
4. Legal Basis
We process personal data under one or more of the following lawful bases: performance of a contract, compliance with a legal obligation, our legitimate interests, or your consent.
5. Sharing and Disclosure
We may disclose personal data to licensed payment intermediaries, identity verification and sanctions compliance associates, data center operators, legal representatives, and lawful authorities where legally mandated. We do not monetize personal data through sales.
6. International Transfers
When personal data is moved to a different region, we implement suitable protective mechanisms, including binding agreements for data processors.
7. Data Retention
We retain personal data for as long as necessary to provide services and satisfy legal, regulatory and accounting requirements - typically at least five years after the closure of an account.
8. Your Rights
Subject to applicable law, you may request access, correction, deletion, restriction or portability of your personal data, and you may object to certain processing. To exercise these rights, contact us via the address below.
9. Cookies
We employ core and usage-tracking cookies for website functionality and analytics. You may adjust cookie preferences via your browser options.
10. Security
We apply administrative, technical and physical safeguards designed to protect personal data against unauthorised access, disclosure, alteration or destruction. No system is perfectly secure, and we cannot guarantee absolute security.
11. Changes
We may update this Policy from time to time. The latest version will always be available on this page with the updated date.
12. Contact
For privacy questions or to exercise your rights, contact the Oak Capvern Data Protection team via our contact page.